AEROPEX FAQ

Can these be used while swimming?

Our headphones are IP-67 certified, While some moisture is okay, like sweat and light rain, we do not recommend submerging your headphones underwater. If you would like to use our headphones while swimming, we do have the other headphone called Xtrainerz, which is designed for swimming.

How do I charge my headphones?

Charge the headphones with the included magnetic charging cable. The LED indicator will turn from red to blue when charging is complete.

How long does it take to charge my headphones?

Aeropex takes 2 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged.

How do I turn on/off my Aeropex?

To turn your headphones on, press and hold the volume+ button, which also acts as the power button. Audrey will say “Welcome to Aftershokz.”

To turn your headphones off, press and hold the volume+ button, which also acts as the power button. Audrey will say “Power Off.”

How to wear it?

Begin by holding the headphones horizontally, with the transducer side facing up, closest to your body. Lift the headphones over your head, so the back of the wraparound headband sets in place at the base of the head, and the transducers rest on your cheekbones in front of your ears (not nested inside or covering your ears).

How is the sound leak? Can someone on a train or bus hear the music you hear?

No sound leak, music is just for you to enjoy.

How can I change language on Aeropex?

Enter pairing mode by pressing and holding volume+ until Audrey says “pairing” and the LED indicator flashes red and blue, then click Multifunction button twice.

How to wear it if I wear a glasses or helmet?

It doesn’t matter if you wear headphones first or glasses/helmet first. But if you wear headphone first, it may sit on your head better.

What is the difference between the Air and Aeropex?

  • Aeropex Breaks New Ground In Sound Quality
  • Aeropex vibration is titled against the face at 30 degrees, allowing a more dynamic range of base and fewer vibrations
  • Excellent mid to high frequency response: the vibrations in the range of the human voice and a little higher are purer with a smooth frequency response curve. This means that the Aeropex is comparable or even superior to traditional ear buds.
  • IP67 Waterproof – Aeropex, IP55 Waterproof -Air
  • We have reinvented bone conduction technology and removed the LeakSlayer holes on the transducers, designing the Aeropex to be waterproof. Every Aeropex will be tested on the assembly line to ensure it can be submerged in up to 1 metre of water for as long as half an hour.
  • Lighter and smaller
  • The Aeropex is 30% SMALLER AND 15% LIGHTER than the Air headphones. (Air-30g, Aeropex-26g)
  • Lower leakage, louder sound
  • Sound leakage allows people next to you to hear your conversation. It damages the privacy of your headphones, and affects the people around you. LeakSlayer holes were drilled on the Air transducers to reduce leakage and it has been effective. However, we removed the LeakSlayer holes to make the Aeropex more aesthetically pleasing and waterproof, whilst at the same time still reducing leakage by 50%.
  • Smaller battery, longer battery life
  • Albeit smaller in size, the Aeropex transducer is more powerful, whilst consuming less power. Aeropex also uses the latest Qualcomm chip 3024 to greatly reduce Bluetooth power consumption. Whilst the battery is reduced to 145mah from 180mah, the battery life is extended to 8 hours from 6.

How do they work?

Bone conduction is a natural part of the hearing process—sound travels through your eardrums and bones simultaneously. We’ve taken the concept to the next level through a suite of proprietary audio technologies and design patents.

1.Our patented transducers create mini vibrations that travel through your cheekbones.

2.The sound bypasses your eardrums, traveling directly to your inner ears (cochlea).

The result:A reinvented listening experience, through an open ear design. Premium audio, situational awareness and extreme comfort—second to none.

Who are AfterShokz headphones for?

AfterShokz bone conduction headphones are a great fit for runners, cyclists, and other athletes; but fitness enthusiasts are not our only customers. Our ShokzSquad is made up of individuals in the professional, law enforcement, manufacturing and construction industries, as well as those who are blind or experience hearing loss.

What devices will Aeropex pair to?

Aeropex will pair to most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair to gaming consoles. It will not pair with some transmitters.

Could Aeropex connect with PC?

Sure, Start with your headphones off. Enter pairing mode by pressing and holding volume+ until Audrey says “pairing” and the LED indicator flashes 

red and blue.Open your device’s Bluetooth® menu and select “Aeropex by AfterShokz.”Audrey says “connected” and the LED indicator will flash blue one time.

 

How do I pair Aeropex to my device?

Start with your headphones off. Enter pairing mode by pressing and holding volume+ until Audrey says “pairing” and the LED indicator flashes 

red and blue.Open your device’s Bluetooth® menu and select “Aeropex by AfterShokz.”Audrey says “connected” and the LED indicator will flash blue one time.

 

How do I pair Aeropex to multiple devices?

A:Multipoint pairing allows Aeropex to be connected to two devices at once, 

allowing users to seamlessly transition between the two.

1. Start with your headphones off.

2. Press and hold volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button and volume+ button for 3 seconds.Audrey says "multipoint enabled."

4. Open your first device's Bluetooth® menu and select "Aeropex by AfterShokz."Audrey says "connected"

5. Turn your headphones off.

6. Re-enter pairing mode by pressing and holding volume+ until Audrey says “pairing”and the LED indicator flashes red and blue.

7. Open your second device's Bluetooth® menu and select "Aeropex by AfterShokz."Audrey says "connected." 

8. Turn your headphones off. 

9. Turn your headphones on. Your headphones are now connected to both devices.

How do I switch from one device to the other using multipoint pairing?

When paired through the multipoint pairing process, Aeropex will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.

I don’t want my Aeropex paired to these devices anymore. How can I pair new devices?

You can change the devices to which your Aeropex is paired by resetting the headphones, and then pairing the new devices.

Would these headphones pair with a smart Tv?

Aeropex can be paired with a Smart TV using Bluetooth v3.1 and up. If your TV does not have Bluetooth, you'll need a Bluetooth transmitter.

Open-Ear Design

Awareness + comfort like never before

Enhanced Audio

Deeper bass + richer tones

Second-Skin Feel

20% lighter design feels weightless

Tailored for Stability

Budge-free listening all day long

8 Hours Battery

Prepped + ready to surpass every goal

Sweatproof

IP67 rated to handle heavy sweat + rain

Is there a pause button somewhere on the device or do I have to pause it from my phone?

The aeropex headphones do have a built in pause button! That is one of the functions of the  Multifunction Button located on the outside of the left transducer. When you have audio playing, click the button one time to pause it. 

How do I prompt my device’s intelligent personal assistant?

Press and hold the multifunction button for two seconds, prompting your phone’s intelligent personal assistant. You’ll hear one beep.

How do I redial the last number?

Double-click the multifunction button. Audrey says “Last Number Redial.”

How do I mute the mic?

Press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute off.”

How do I unmute the mic?

Press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute on .”

How do I change the EQ setting?

Press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey says “Equalization Changed.”

How do I check the battery status?

Click the volume+ or volume- button while music is paused. Audrey says “Battery High,”“Battery Medium,”“Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

How do I adjust the volume?

Click the volume+ or volume- buttons to increase or decrease volume levels.

How do I reset the headphones?

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

How do I turn on/off the headphones?

Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to aftershokz”,

Press and hold the volume+ button for 3-5 seconds. Audrey will say “Power Off.”

How do I enter pairing mode?

press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to aftershokz.” Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.

How do I pause a song?

Click the multifunction button once while music is playing. You’ll hear one beep. The music will pause.

How do I play a song?

Click the multifunction button once while music is paused. You’ll hear one beep. The music will play.

How do I skip to the next song?

Double-click the multifunction button while music is playing. You’ll hear one beep. The next track will play.

How do I answer a call?

Click the multifunction button once while a call is coming in. You’ll hear one beep and the call will be answered.

How do I end a call?

Click the multifunction button once while on a call. You’ll hear one beep and the call will end.

How do I reject a call?

Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear two beeps and the call will be rejected.

How to reset Aeropex?

1. Start with your headphones off.

2. Enter pairing mode by pressing and holding volume+ until Audrey says “pairing”  and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button  (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or   feel vibrations.

4. Turn your headphones off. Aeropex is now reset and can be re-paired to your device

My headphones won’t pair to anything. 

Most connectivity problems are resolved with a manual reset.You can perform a manual reset on your headphones by following these instructions:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.

My headphones keep disconnecting from my devices.

Please file a warranty claim here.

My headphones only have sound on one side.

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

If this does not resolve the issue, please file a warranty claim here.

My headphones don’t have sound at all.

Please confirm that the volume is turned up on both your device and on the headphones.

If both are turned up, please reset the headphones by following these instructions:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the reset does not resolve the issue, file a warranty claim  here.

My headphones sound staticy.

A manual reset can help resolve some sound quality issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If this does not resolve the issue, please file a warranty claim here.

My headphones cut in and out.

A manual reset can help resolve some sound quality issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If this does not resolve the issue, please file a warranty claim here  

My headphone mic is picking up too much ambient noise.

A manual reset can help resolve some mic issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, please file a warranty claim  here.

My headphone mic isn’t picking up my voice.

A manual reset can help resolve some mic issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, please file a warranty claim  here.

My headphone mic is making my voice garbled.

A manual reset can help resolve some mic issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, please file a warranty claim  here.

The headband on my headphones is peeling.

AfterShokz honors a two-year warranty in most countries that covers manufacturer defects. Please file a warranty claim  here.

My headphones won’t turn on.

Confirm that you are pressing and holding the volume+ button, which acts as the power button on Aeropex, for 3-5 seconds. Audrey will say “Welcome to Aftershokz.”

If you continue to be unable to power on your headphones, please contact us: customer.service@aftershokz.com

 

A button on my headphones fell off. 

AfterShokz honors a two-year warranty in most countries that covers manufacturer defects. Please file a warranty claim here.

My headphones won’t enter pairing mode.

Confirm that you are pressing and holding the volume+ button, which acts as the power button on Aeropex, for 3-5 seconds. Audrey will say “Welcome to Aftershokz.”Continue holding the volume+ button. Audrey will say “Pairing” and the LED light will flash red and blue, signaling pairing mode.

If you continue to be unable to power on your headphones, please contact us: customer.service@aftershokz.com

 

My headphones aren’t charging.

Test the headphones with an alternate micro USB. If the headphones continue to not charge, file a warranty claim here

 

My headphones aren’t lasting 8 hours.

Please file a warranty claim here.

My headphones turn themselves off without being prompted.

Please file a warranty claim here.

My headphones won’t pair to my phone.

Most connectivity problems are resolved with a manual reset. You can perform a manual reset on your headphones by following these instructions:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.

If you continue to be unable to pair your headphones, please contact us: customer.service@aftershokz.com

My headphones won’t pair to my Windows 7 computer.

While most of our Windows 7 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. These issues can most often be resolved with an updated Bluetooth driver.

Most of our customers have had good luck withthis driver.

My headphones won’t pair to my Windows 10 computer.

While most of our Windows 10 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. These issues can most often be resolved with an updated Bluetoothdriver.

Can individuals with hearing loss benefit from bone conduction headphones?

AfterShokz has a strong community of individuals with hearing loss.

While our headphones arenothearing aids, we do have customers who use our headphones to assist with hearing by pairing them to their phones and using an amplifier app. These apps use the mic on the phone to pick up surrounding sound, which is then transmitted through the headphones. The most popular app our customers use isPetralex.

As a sport headphone company, we don’t have the qualifications to determine whether our headphones will work for any particular individual, or improve the effects of any medical condition, but with a 45-day return window on all orders placed on our website, and plenty ofretailerswith in-store demos, we encourage you to give them a try.

Can individuals with vision loss benefit from bone conduction headphones?

Yes, bone conduction headphones can benefit those with vision loss by allowing users to listen to navigation instruction while still hearing their surroundings.

How do I clean my Aeropex?

We recommend that you clean your Aeropex on a regular basis by rubbing it down with a clean, dry cloth.

How do I store my Aeropex?

When not in use, we suggest you store your Aeropex in a safe, dry place within a portable pouch, semi-hard silicone case, or hard case.

What happens if my Aeropex gets wet?

Aeropex is IP67 certified, so it should withstand rain, snow and sweat; we recommend wiping down the headphones and giving them time to air-dry before storing or charging.

What happens if i charge Aeropex while it’s wet?

We have also designed a sweat sensitive charging alarm in the Aeropex, it would start vibrating if the charge port is wet. Wipe the port with soft tissue, wait until the port is dry enough then you could charge now.

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