2-Year Warranty
Free 2-3 Business-Day Delivery
30 Days Return & Refund

Return & refund policy

What is return & refund policy

Satisfaction is guaranteed on all AfterShokz Products purchased by consumers directly from the website aftershokz.co.uk. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it at your expense within the 30-day trial period from the purchase date for a refund. Purchasing the headphones from other authorized resellers, we advise you to contact them for return and refund support.

 

What do I need to do for the return & refund

If you are not satisfied with your purchase, you can ask for a return and refund which required to:
a. Within 30 days from purchasing date
b. Headphones in good condition for resale, with full package and all accessories
c. The customer pays and delivers the return parcel to the appointed warehouse within 7 days.

 

How to file a return&refund

Kindly contact our customer service team here or email customer.service@aftershokz.com with your order number, or you can log in to your account to file a return&refund. We will handle your requirements within 2 business days.

 

What is the procedure for the return&refund

If you are not satisfied with your purchase, you can ask for a return and refund, the process would be:
1. Contacting the customer service team to get return address;
2. Return your parcel with order number tags to the appointed warehouse and update tracking information;
3. Warehouse receives and inspects the parcel;
4. Refund will be fulfilled within 2 business days after all details confirmed.

 

How long does the return & refund take

Generally, we will handle the requirements within 2-3 business days. After confirming the return parcel by the warehouse, the refund will be fulfilled within 2-3 business days.

 

How to exchange

Due to the price difference, we only can support the colour exchange service. Kindly contact us to return the headphone at your expense for colour exchanging. If you would like to exchange the model, we advise you to file a return and refund for a quick handle. You can make another purchase with your favourite headphone at the same time. All return postage will be at your expense.

 

What should I do if I received different units

If the headphone received differs from you ordered, we will recycle the units and resend the correct one for you. Please contact the customer service team here or email customer.service@aftershokz.com with your order number and headphones photos.

 

What should I do if the headphone faulty when received

If the headphone can't work properly at first. Please contact the customer service team here or email customer.service@aftershokz.com with your order number and headphones photos or video.






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