Warranty Policy

How long is the warranty period?

AfterShokzUK offers a two-year warranty for all headphones purchased directly from Aftershokz.co.uk and authorized retailers. Your warranty begins with your original purchase date. If you filed a claim and received a replacement unit, the warranty continue from your original purchase date, will not recount from replacement received.


What if my product was a gift?

If you received the product as a gift you can still file a claim in the two-year warranty by your headphones and warranty card.

The valid warranty period would recount by serial number, you can contact customer.service@aftershokz.com for date tracking.


What’s covered under warranty?

Your warranty covers manufacturer defects of headphones. It does not cover abuse, misuse, loss or theft.

Normally, all free giveaways/accessnories keeps in package were not cover in warranty, for any query please contact our customer service team.


How can i file a warranty claim?

Please fill a warranty application here with your purchase proof and serial number.


How long does the claims process take?

After submitted, a member of our warranty department will review and reach out to you in 2 business days for next matters.

Once approved, a brand new replacement will ship out in 5 calendar days and update you shipping details.

Do not discard your faulty headphones until you receive your replacement.


My replacement headphones broke. Can I file another claim?

If you’re still within two years since your original purchase date, you can file a claim on your replacement headphones or contact customer.service@aftershokz.com directly.


Do you offer a repair service?

AfterShokz does not offer a repair service, but we do offer a two-year warranty for replacement. If you experience a manufacturer defect at any point in the first two years, you can file a claim.


Can I upgrade my headphones when I file a warranty claim?

A warranty claim will only provide you with a replacement of the headphones you already have. If you would like to upgrade, kindly contact our customer service team.