2-Year Warranty
Free 2-3 Business-Day Delivery
30 Days Return & Refund

Shipping policy

How long will it take for my order to process?

Generally, orders will be processed within 2 business days. During the promotion and public holidays, there would be some time delay in proceeding with orders.

 

How long will it take for my order to ship?

Orders will be dispatched within 2 business days. We will send you an email with the final confirmation and tracking number. It will arrive at your address in 48 hours once shipping out. During the promotion and public holidays, there will be some delay to ship products.

 

Can I choose a differnet shipping method?

Orders would be delivered by DPD or Royal Mail randomly, it will arrive at your address in 48 hours once shipping out. The designated courier isn't supported currently.

 

Can I choose urgent express?

Absolutely you can! There are 2 shipping methods for you to choose from. Standard delivery is made by DPD and Royal Mail randomly. Premium delivery is made by Royal Mail 24 hours service. You can choose the favorite one when checkout.

 

How about the shipping fee?

The orders placed on AfterShokz.co.uk enjoy free shipping.

 

What should I do the parcel was marked as delivered while I didn't receive it?

If you don't receive the parcel while the logistics show it is signed, another parcel will ship to you after the lost confirmation with the warehouse and the logistics company. Please contact the customer service team here or email customer.service@aftershokz.com with your order number.

 

What should I do if I didn't receive the parcel for a long time?

If you don't receive the parcel for a long time, another parcel will ship to you after lost confirmation with the warehouse and the logistics company. Please contact the customer service team here or email customer.service@aftershokz.com with your order number.