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How do I register my headphones for warranty?

To register your headphones for warranty, complete the online product registration form. You’ll need your serial number (located on the bottom of the headphone box or on the warranty claim card) and your proof of purchase (receipt or order confirmation email).

If your product was a gift, select the “proof of purchase not available” option. Once you complete the registration form, you’ll receive a registration code. Keep this code in a safe place in case you ever need to file a warranty claim.


How do I charge my headphones?

You can charge your headphones with the provided micro USB charger. Insert the micro USB end into the micro USB charging port on the headphones, located beneath the protective flap, next to the volume+ button. Insert the standard USB end of the charger into a USB port on a computer, wall adapter, or other charger. Please ensure the charger does not exceed 5.25 amp or 5 volts. We do not recommend fast chargers.

The LED light on the headphones will be red if the headphones need charging, and blue when the headphones have fully charged. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery low” or “Charge me.”

Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.


What can I use to charge my headphones?

AfterShokz headphones come with a micro USB charger. If you lost your micro USB charger, please contact our Customer Happiness Team at hello@aftershokz.com. 

How long does it take to charge my headphones?

Trekz Air takes 1.5 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged.

How do I turn on my Trekz Air?

To turn your headphones on, press and hold the volume+ button, which also acts as the power button. Audrey will say “Welcome to Trekz Air.”

How do I turn off my headphones?

To turn your headphones off, press and hold the volume+ button, which also acts as the power button. Audrey will say “Power Off.”

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Who are AfterShokz headphones for?

AfterShokz bone conduction headphones are a great fit for runners, cyclists, and other athletes; but fitness enthusiasts are not our only customers. Our ShokzSquad is made up of individuals in the professional, law enforcement, manufacturing and construction industries, as well as those who are blind or experience hearing loss.

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What devices will Trekz Air pair to?

Trekz Air will pair to most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair to gaming consoles. It will not pair with some transmitters.

How do I pair Trekz Air to my device?

  1. Start with your headphones turned off.

  2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Audrey will say “Welcome to Trekz Air.” Continue holding volume+ until the LED light flashes red and blue.

  3. Open your device’s Bluetooth settings and select “Trekz Air by AfterShokz.” Audrey will say “Connected.”

Your headphones should now be connected to your device.


How do I pair Trekz Air to multiple devices?

Trekz Air offers multipoint pairing, which allows users to connect to two devices at the same time. While you won’t receive audio from both devices at the same time, you’ll be able to seamlessly transition from one device to the other.

To pair multiple devices through multipoint pairing:

  1. Start with your headphones turned off.

  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds, until the LED light flashes red and blue.

  3. Press and hold the multifunction button and volume+ button for 2-3 seconds. Audrey says "Multipoint Enabled."

  4. Pair first device. Audrey says "Connected."

  5. Turn your headphones off.

  6. Re-enter pairing mode by pressing and holding the volume+ button for 5-7 seconds, until the LED light flashes red and blue.

  7. Pair the second device. Audrey says "Device Two Connected."

  8. Turn your headphones off.

Your headphones should now be connected to both devices.


How do I switch from one device to the other using multipoint pairing?

When paired through the multipoint pairing process, Trekz Air will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.

I don’t want my Trekz Air paired to these devices anymore. How can I pair new devices?

You can change the devices to which your Trekz Air is paired by resetting the headphones, and then pairing the new devices.

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MOTIVATION EVERYWHERE

Be inspired by your music without blocking out what motivates you on-the-go. Take in everything that moves you with open ears.

Open-Ear Design

Awareness + comfort like never before

Enhanced Audio

Deeper bass + richer tones

Second-Skin Feel

20% lighter design feels weightless

Tailored for Stability

Budge-free listening all day long

6 Hour Battery

Prepped + ready to surpass every goal

Sweatproof

IP55 rated to handle heavy sweat + rain

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How do I turn on the headphones?

Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Trekz Air.”

How do I enter pairing mode?

Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Trekz Air.” Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.

How do I turn off the headphones?

Press and hold the volume+ button for 3-5 seconds. Audrey will say “Power Off.”

How do I pause a song?

Click the multifunction button once while music is playing. You’ll hear one beep. The music will pause.

How do I play a song?

Click the multifunction button once while music is paused. You’ll hear one beep. The music will play.

How do I skip to the next song?

Double-click the multifunction button while music is playing. You’ll hear one beep. The next track will play.

How do I answer a call?

Click the multifunction button once while a call is coming in. You’ll hear one beep and the call will be answered.

How do I end a call?

Click the multifunction button once while on a call. You’ll hear one beep and the call will end.

How do I reject a call?

Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear two beeps and the call will be rejected.

How do I prompt my device’s intelligent personal assistant?

Press and hold the multifunction button for two seconds, prompting your phone’s intelligent personal assistant. You’ll hear one beep.

How do I redial the last number?

Double-click the multifunction button. Audrey says “Last Number Redial.”

How do I mute the mic?

Press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call. Audrey will say “Mute On.”

How do I mute the mic?

Press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute Off.”

How do I change the EQ setting?

Press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey says “Equalization Changed.”

How do I check the battery status?

Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

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My headphones won’t turn on.

Confirm that you are pressing and holding the volume+ button, which acts as the power button on Trekz Air, for 3-5 seconds. Audrey will say “Welcome to Trekz Air.”
If you continue to be unable to power on your headphones, please contact our Customer Happiness Team at hello@aftershokz.com.

My headphones won’t enter pairing mode.

Confirm that you are beginning with your headphones off, and then pressing and holding the volume+ button for 5-7seconds. Audrey will say “Welcome to Trekz Air.” Continue holding the volume+ button. Audrey will say “Pairing” and the LED light will flash red and blue, signaling pairing mode.
If you continue to be unable to enter pairing mode, please contact our Customer Happiness Team at hello@aftershokz.com.

My headphones aren’t charging.

Test the headphones with an alternate micro USB. If the headphones continue to not charge, file a warranty claim here.

My headphones aren’t lasting 6 hours.

Please file a warranty claim here.

My headphones turn themselves off without being prompted.

Please file a warranty claim here.

My headphones won’t pair to my phone.

Most connectivity problems are resolved with a manual reset. You can perform a manual reset on your headphones by following these instructions:
1.Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.
If you continue to be unable to pair your headphones, please contact our Customer Happiness Team at hello@aftershokz.com.

My headphones won’t pair to my Windows 7 computer.

While most of our Windows 7 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. These issues can most often be resolved with an updated Bluetooth driver.
Most of our customers have had good luck with this driver.

My headphones won’t pair to my Windows 10 computer.

While most of our Windows 10 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. These issues can most often be resolved with an updated Bluetooth driver.

My headphones won’t pair to anything.

Most connectivity problems are resolved with a manual reset.You can perform a manual reset on your headphones by following these instructions:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.

My headphones keep disconnecting from my devices.

Please file a warranty claim here.

My headphones only have sound on one side.

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.
If this does not resolve the issue, please file a warranty claim here.

My headphones don’t have sound at all.

Please confirm that the volume is turned up on both your device and on the headphones.
If both are turned up, please reset the headphones by following these instructions:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the reset does not resolve the issue, file a warranty claim here.

My headphones sound staticy.

A manual reset can help resolve some sound quality issues. To manually reset your headphones:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If this does not resolve the issue, please file a warranty claim here.

My headphones cut in and out.

A manual reset can help resolve some sound quality issues. To manually reset your headphones:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If this does not resolve the issue, please file a warranty claim here.

My headphone mic is picking up too much ambient noise.

A manual reset can help resolve some mic issues. To manually reset your headphones:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the issues with the mic continue, please file a warranty claim here.

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Can individuals with hearing loss benefit from bone conduction headphones?

AfterShokz has a strong community of individuals with hearing loss.
While our headphones are not hearing aids, we do have customers who use our headphones to assist with hearing by pairing them to their phones and using an amplifier app. These apps use the mic on the phone to pick up surrounding sound, which is then transmitted through the headphones. The most popular app our customers use is Petralex.
As a sport headphone company, we don’t have the qualifications to determine whether our headphones will work for any particular individual, or improve the effects of any medical condition, but with a 45-day return window on all orders placed on our website, and plenty of retailers with in-store demos, we encourage you to give them a try.

Can individuals with vision loss benefit from bone conduction headphones?

Yes, bone conduction headphones can benefit those with vision loss by allowing users to listen to navigation instruction while still hearing their surroundings.

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How do I clean my Trekz Air?

We recommend that you clean your Trekz Air on a regular basis by rubbing it down with a clean, dry cloth.

How do I store my Trekz Air?

When not in use, we suggest you store your Trekz Air in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case.

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