Tips and Tricks

Symptom

Action

Further Action

One Side Failing

Wired Models

  • Check jack-plug is inserted fully.
  • If music device is fitted with case, make sure jack-plug connection is not being blocked by case.
  • Check for fluff in devices 3.5mm jack socket.

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Volume Low or No Sound

  • Set volume on device to greater than 1/2 , then use headphone secondary volume control to adjust volume.

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Sound Quality

Wired Models

  • Check for fluff in devices 3.5mm jack socket.
  • Make sure jack-plug is not being affected by clothing or position i.e. pocket seam.
Wireless Models
  • Check music devices connection to music App/WiFi/Internet

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Not Charging

All Models
  • Do NOT charge directly after exercising, in case there’s sweat inside charging port.
  • Keep charging port dry
  • Check and/or change USB Cable. Wherever possible use the Aftershokz USB charging cable provided.
  • Check and/or change USB charger make sure that it has 5V output only. (Please do NOT use rapid/quick chargers)

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Problems with control functions

Wireless Models

  • Complete reset (refer to manual)

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Connectivity Problems

Wireless Models

  • Check device/headphones are in pairing mode.
  • Check device Bluetooth is switched on.
  • Remove existing Aftershokz from Bluetooth list on device, then complete pairing again.
  • Complete reset (refer to manual), and then pair device.

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