2-Year Warranty
Free 2-3 Business-Day Delivery
30 Days Return & Refund
FAQ
Get Started
Connecting
Control Guide
Speaker & Microphone
TroubleShooting
Clean & Care
About Hearing
Customer Service

Get Started

How do I turn on/off my SPORTZ Titanium?
To turn on, press and hold the power button for 2 seconds, which also acts as the power button. Audrey will say “Welcome to Aftershokz.” LED will flash blue one time.

To turn off, press and hold the power button for 2 seconds, which also acts as the power button. Audrey will say “Power Off.” LED will flash red one time.
How do I charge my SPORTZ Titanium?
You can charge the headphones with the included micro-USB charging cable. The LED indicator will turn blue when charging is complete. The headphone will turn it off automatically when charging.
How long does it take to charge my SPORTZ Titanium?
SPORTZ Titanium takes 2 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged. The LED light will turn red into blue when the headphone finishes charging.
How to wear it if I wear a glasses or helmet?
It doesn’t matter if you wear headphones first or glasses/helmet first. But if you wear headphone first, it may sit on your head better.
How to adjust the band of my SPORTZ Titanium?
The band can't be adjusted. The size of the headphone is based on the head size of the majority of people, and to avoid friction between the band and the back of the head during exercise.

Connecting

How to use SPORTZ Titanium?
You will need to plug the headphones into a 3.5mm jack port on the device, including laptops, desktops and mobile phones to use. After plugging in, kindly press and hold the power button for 2 seconds to turn it on, then enjoy it.

Control Guide

How do I adjust the volume?
For the playing volume, kindly change the volume on the connected device.

For the beep volume, it is the default volume set in the factory and can't be adjusted.

Speaker & Microphone

Does SPORTZ Titanium have a microphone?
No! SPORTZ Titanium doesn't have a microphone.

TroubleShooting

My SPORTZ Titanium isn't charging.
We suggest that you test SPORTZ Titanium with an alternate micro USB charging cable. If it continues to not charge, you can file a warranty claim here within 2-year warranty period.
My SPORTZ Titanium keeps the LED light all the time
We suggest that you can charge SPORTZ Titanium and put them on a dry place for a few days. If the LED light is still on, you can file a warranty claim here within 2-year warranty period.
My SPORTZ Titanium won’t turn on.
We suggest that you charge SPORTZ Titanium to check if SPORTZ Titanium is out of the battery.

If you continue to be unable to power on your SPORTZ Titanium, you can file a warranty claim here within 2-year warranty period.
My SPORTZ Titanium doesn’t have sound at all.
Kindly confirm that the volume is turned up on both your device and on the headphones.

If the problem still exsits, file a warranty claim here.
My SPORTZ Titanium only has sound on one side.
If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

If the issue still exsits, you can file a warranty claim here within 2-year warranty period. 
The headband on my SPORTZ Titanium is snapped.
If your headphones is snapped on the headband, you can file a warranty claim here within 2-year warranty period.
My SPORTZ Titanium is peeled from speaker.
If you headphones is peeled from speaker, you can file a warranty claim here within 2-year warranty period.

Clean & Care

How do I clean my SPORTZ Titanium?
We recommend that you clean your headphones on a regular basis by rubbing it down with a clean, dry cloth.
How do I store my SPORTZ Titanium?
When not in use, we suggest you store your headphones in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case. In addition, to make sure it can work fine after long time storage, we advise you to use it occasonally.
What happens if my SPORTZ Titanium gets wet?
IP55 water-resistant means the products are anti-spray(3.63mm) from water for 1~3 minutes. When you wear the headphones in the continually rain the water might enter it through actual hole. Therefore, kindly use the headphone in a dry, clean place.

About Hearing

What are the differences between AfterShokz's headphones and hearing aids?
The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.
Can individuals with hearing loss benefit from bone conduction headphones?
As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here
Can AfterShokz's headphones work with hearing aids?
It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired to a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here

Customer Service

About Warranty Claim
We do offer a 2-year warranty for all our customers that bought headphones from the authorized agents, against manufacturing defects for all of its authentic products from the date of purchase. If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim. More detail reference here
About Order
The orders placed on AfterShokz.co.uk enjoy a 30-day return window. If you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period from the purchase date for a refund. More detail about order reference here
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