AIR FAQ

AfterShokz bone conduction headphones are a great fit for runners, cyclists, and other athletes; but fitness enthusiasts are not our only customers. Our ShokzSquad is made up of individuals in the professional, law enforcement, manufacturing and construction industries, as well as those who are blind or experience hearing loss.

Air will pair to most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair to gaming consoles. It will not pair with some transmitters.

Start with your headphones turned off.

Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Audrey will say “Welcome to Air.” Continue holding volume+ until the LED light flashes red and blue.

Open your device’s Bluetooth settings and select “Air by AfterShokz.” Audrey will say “Connected.”

Your headphones should now be connected to your device.

Air offers multipoint pairing, which allows users to connect to two devices at the same time. While you won’t receive audio from both devices at the same time, you’ll be able to seamlessly transition from one device to the other.

To pair multiple devices through multipoint pairing:

Start with your headphones turned off.

Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds, until the LED light flashes red and blue.

Press and hold the multifunction button and volume+ button for 2-3 seconds. Audrey says "Multipoint Enabled."

Pair first device. Audrey says "Connected."

Turn your headphones off.

Re-enter pairing mode by pressing and holding the volume+ button for 5-7 seconds, until the LED light flashes red and blue.

Pair the second device. Audrey says "Device Two Connected."

Turn your headphones off.

Your headphones should now be connected to both devices.

When paired through the multipoint pairing process, Air will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.

You can change the devices to which your Air is paired by resetting the headphones, and then pairing the new devices.

Be inspired by your music without blocking out what motivates you on-the-go. Take in everything that moves you with open ears.

Awareness + comfort like never before

Deeper bass + richer tones

20% lighter design feels weightless

Budge-free listening all day long

Prepped + ready to surpass every goal

IP55 rated to handle heavy sweat + rain

Press and hold the volume+ button for 3-5 seconds. Audrey will say “Power Off.”

Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Trekz Air.” Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.

Press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute Off.”

Press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey says “Equalization Changed.”

Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

Click the volume+ or volume- buttons to increase or decrease volume levels.

1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.

Click the multifunction button once while music is playing. You’ll hear one beep. The music will pause.

Click the multifunction button once while music is paused. You’ll hear one beep. The music will play.

Double-click the multifunction button while music is playing. You’ll hear one beep. The next track will play.

Click the multifunction button once while a call is coming in. You’ll hear one beep and the call will be answered.

Click the multifunction button once while on a call. You’ll hear one beep and the call will end.

Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear two beeps and the call will be rejected.

Press and hold the multifunction button for two seconds, prompting your phone’s intelligent personal assistant. You’ll hear one beep.

Double-click the multifunction button. Audrey says “Last Number Redial.”

Test the headphones with an alternate micro USB. If the headphones continue to not charge, file a warranty claim here.

Please confirm that the volume is turned up on both your device and on the headphones. 
If both are turned up, please reset the headphones by following these instructions: 
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the reset does not resolve the issue, file a warranty claim here.

A manual reset can help resolve some sound quality issues. To manually reset your headphones: 
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If this does not resolve the issue, please file a warranty claim here.

A manual reset can help resolve some sound quality issues. To manually reset your headphones: 
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If this does not resolve the issue, please file a warranty claim here.

A manual reset can help resolve some mic issues. To manually reset your headphones:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the issues with the mic continue, please file a warranty claim here.

A manual reset can help resolve some mic issues. To manually reset your headphones:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations. 4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the issues with the mic continue, please file a warranty claim here.

A manual reset can help resolve some mic issues. To manually reset your headphones:
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations. 
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device. If the issues with the mic continue, please file a warranty claim here.

Confirm that you are pressing and holding the volume+ button, which acts as the power button on Trekz Air, for 3-5 seconds. Audrey will say “Welcome to Trekz Air.”

If you continue to be unable to power on your headphones, please contact our customer service team.

Confirm that you are beginning with your headphones off, and then pressing and holding the volume+ button for 5-7seconds. Audrey will say “Welcome to Trekz Air.” Continue holding the volume+ button. Audrey will say “Pairing” and the LED light will flash red and blue, signaling pairing mode.

If you continue to be unable to enter pairing mode, please contact our customer service team.

 Please file a warranty claim here.

Please file a warranty claim here.

Most connectivity problems are resolved with a manual reset. You can perform a manual reset on your headphones by following these instructions:
1.Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.
If you continue to be unable to pair your headphones, please contact our Customer Happiness Team at customer.service@aftershokz.com.

While most of our Windows 7 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. These issues can most often be resolved with an updated Bluetooth driver. 
Most of our customers have had good luck with this driver.

While most of our Windows 10 customers are able to pair their headphones to their computer without issue, there are some who experience difficulties. These issues can most often be resolved with an updated Bluetooth driver.

Most connectivity problems are resolved with a manual reset.You can perform a manual reset on your headphones by following these instructions: 
1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.
Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.

Please file a warranty claim here.

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides. 
If this does not resolve the issue, please file a warranty claim here.

AfterShokz has a strong community of individuals with hearing loss.
While our headphones are not hearing aids, we do have customers who use our headphones to assist with hearing by pairing them to their phones and using an amplifier app. These apps use the mic on the phone to pick up surrounding sound, which is then transmitted through the headphones. The most popular app our customers use is Petralex.
As a sport headphone company, we don’t have the qualifications to determine whether our headphones will work for any particular individual, or improve the effects of any medical condition, but with a 30-day return window on all orders placed on our website, and plenty of retailers with in-store demos, we encourage you to give them a try.

Can individuals with vision loss benefit from bone conduction headphones?

Yes, bone conduction headphones can benefit those with vision loss by allowing users to listen to navigation instruction while still hearing their surroundings.

We recommend that you clean your Air on a regular basis by rubbing it down with a clean, dry cloth.

When not in use, we suggest you store your  Air in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case.

Air is IP55 certified, so it should withstand rain, snow and sweat; we recommend wiping down the headphones and giving them time to air-dry before storing or charging.