LIMITED EDITION UINTA RUNNING HAT - ONLY $10 WITH ANY HEADPHONE PURCHASE +

Select Your Country or Region

UNITED KINGDOM DEUTSCHLAND FRANCE NEDERLAND 대한민국 ESPAÑA ITALIA RUSSIA THAILAND

WARRANTY

How do I file a warranty claim?

Step 1: Register your headphones
If you haven’t already registered your headphones, start by registering your headphones on the product registration form. You’ll need your serial number (located on the bottom of the headphone box or on the warranty claim card) and your proof of purchase (receipt). If you don’t have either, you can select “proof of purchase unavailable” and provide an explanation. Once you complete the registration form, you’ll receive a registration code and a link to the warranty claim form.

Step 2: Submit a claim
After you’ve completed and submitted the warranty claim form, a member of our warranty department will review your claim within two business days. If additional information is needed, or if the headphones are required back before processing, a member of our warranty department will contact you through email. If no further information is needed, you’ll receive an approval confirmation email, followed by a shipping confirmation email with a tracking number for your replacement headphones. Do not discard your faulty headphones until you receive your replacement.

How does the claims process work?

If you’re experiencing a problem with your headphones that warrants a replacement, you can file a warranty claim.
A member of our warranty department will review and respond to your claim within two business days. At this time, they may approve the claim, deny the claim, request for additional information, or request for the faulty headphones to be returned. Once a claim has been approved, a replacement will be sent to the address provided on your product registration form. All replacement headphones in US will ship USPS First Class Mail out of Louisville, KY. We do not ship to addresses providing shipping services.

How long does the claims process take?

After you’ve submitted your warranty claim form, a member of our warranty department will contact you within two business days with next steps. Providing us with your serial number and proof of purchase can help speed up the replacement process.

Do you offer a repair service?

AfterShokz does not offer a repair service, but we do offer a two-year warranty in most countries. If you experience a manufacturer defect at any point in the first two years, you can file a claim.

How long is the warranty?

AfterShokz offers a two-year warranty on all headphones in most countries that begins with the date of purchase. Should you need to file a claim and receive a replacement unit, the warranty will continue from your original purchase date.

What’s covered under warranty?

The two-year warranty covers manufacturer defects. It does not cover abuse, misuse, loss or theft.

What if my product was a gift?

If you received the product as a gift you can still register for the two-year warranty by using the date you received the product as the purchase date.

My replacement headphones broke. Can I file another claim?

If you’re still within two years since your original purchase date, you can file a claim on your replacement headphones using your original registration code.

Can I upgrade my headphones when I file a warranty claim?

A warranty claim can only provide you with a replacement of the headphones you already have.

How do I file a warranty claim?

Step 1: Register your headphones
Step 2: Submit a claim
After you’ve completed and submitted the warranty claim form, a member of our warranty department will forward your claim to your local distributor for review. The local distributor will reach out to you directly with next steps. Do not discard your faulty headphones until you receive your replacement.

How does the claims process work?

If you’re experiencing a problem with your headphones that warrants a replacement, you can file a warranty claim.
After you’ve completed and submitted the warranty claim form, a member of our warranty department will forward your claim to your local distributor for review. The local distributor will reach out to you directly with next steps.

How long does the claims process take?

After you’ve submitted your warranty claim form, a member of our warranty department will forward your claim to your local distributor. Once the claim has been reviewed, the local distributor will reach out to you directly. Processing time will differ by region.

Do you offer a repair service?

AfterShokz does not offer a repair service, but we do offer a two-year warranty in most countries. If you experience a manufacturer defect at any point in the first two years, you can file a claim.

How long is the warranty?

AfterShokz offers a two-year warranty on all headphones in most countries that begins with the date of purchase. Should you need to file a claim and receive a replacement unit, the warranty will continue from your original purchase date.

What’s covered under warranty?

The two-year warranty covers manufacturer defects. It does not cover abuse, misuse, loss or theft.

What if my product was a gift?

If you received the product as a gift you can still register for the two-year warranty by using the date you received the product as the purchase date.

My replacement headphones broke. Can I file another claim?

If you’re still within two years since your original purchase date, you can file a claim on your replacement headphones using your original registration code.

Can I upgrade my headphones when I file a warranty claim?

A warranty claim can only provide you with a replacement of the headphones you already have.

By continuing to use this site, you accept our use of cookies and other online technology to send you targeted advertisements, for social media, for data analytics and to better understand your use of our website. Click here for more information on the types of cookies we use and how to change your cookie settings

+